Posts tagged ‘customer service’

“As God as my witness, I thought turkeys could fly!”

It was station owner Arthur Carlson who uttered those words on the historic Thanksgiving episode of WKRP in Cincinnati.  I don’t think all the chefs at Food Network could fix that Thanksgiving disaster.  Well, if you have a problem or questions about turkeys then check this out:

Consumers count on Foster Farms’ on-call poultry professionals, 24-hour hotline, online tutorials for preparation tips and last-minute help preparing their Thanksgiving centerpiece.

LIVINGSTON, Calif. – How do you stuff and roast the perfect turkey, drum up delicious gravy, or even grill your bird this Thanksgiving holiday? Foster Farms answers these questions and many more with its free, around-the-clock Turkey Helpline (1-800-255-7227) and expanded informational Web site (

In addition to serving up fool-proof turkey tips, this year’s helpline offers hints to help consumers savor the season with expert holiday entertaining advice and delicious traditional recipes for everything from the centerpiece turkey to pumpkin pie, as well as many low fat and low-carb dishes to please health-conscious guests.

In what has become a celebrated annual tradition, Foster Farms turkey meal specialists will take to the phones in the weeks leading up to Thanksgiving Day, November 27, providing thousands of home chefs with inspiring recipes, time-tested cooking advice and consumer safety guidelines.

From November 19 to December 1, including Thanksgiving Day, the Foster Farms Turkey Helpline may be accessed 24-hours a day, seven days a week by calling (800) 255-7227. The Turkey Helpline is staffed by live operators and provides consumers with tips to help make their turkey dinners a success. Prior to November 19 and after December 1, the Foster Farms Turkey Helpline is available Monday through Friday between 8:00 a.m. and 5:00 p.m. PST. Online self-help resources are available at year-round.

Last year, nearly 3,000 consumers contacted the Foster Farms Turkey Helpline throughout the holiday season. Even more consumers are turning to the company Web site at, where site visits increase exponentially each day as Thanksgiving Day draws closer.

“Preparing a top-notch holiday meal for family and friends can rattle even experienced cooks. Fortunately, our experts know what to do in any turkey dinner situation,” says Teresa Lenz, Foster Farms’ consumer affairs manager. “We have helped tens of thousands of families over the years at every stage of the process, from meal planning, to grocery shopping, to last-minute emergencies.”

The Foster Farms Turkey Helpline and Web site address common questions and provide holiday meal suggestions, thawing times, roasting and basting techniques, cooking instructions, servings-per-pound calculations, step-by-step carving instructions, nutritional information, food safety tips and even ideas for making the most of leftovers.

Foster Farms also offers consumers a free holiday brochure with time-tested tips, techniques and recipes. The brochure is available by request at (800) 255-7227.

“Our team can even help with less traditional Thanksgiving plans,” adds Lenz. “For example, we’ve noticed that a growing number of people want a grilled turkey at Thanksgiving, so we’re offering grilling information and suggestions for cooks who crave that smoky flavor.”

Foster Farms’ fresh turkey offerings include Whole Young Turkey for traditional roasts, Young Turkey Breasts for shorter cooking times and guest lists, and pre-marinated Savory Servings® Turkey for no-fuss family dinners. For households hosting smaller feasts or who want to host an encore turkey meal inspired by Thanksgiving later in the year, Foster Farms’ Savory Servings pre-marinated Turkey Tenderloins are the perfect turkey choice.

About Foster Farms
Foster Farms whole turkeys are locally grown, raised cage-free and 100% natural without added hormones, steroids, salt, chemicals or artificial taste enhancers.  Foster Farms’ Turkey Helpline helps thousands of home chefs each year, with more than 2,000 calls usually taking place on Thanksgiving Day alone.

Founded by Max and Verda Foster in 1939, Foster Farms continues today as a family-owned and operated company. Foster Farms ready to cook, fresh chicken is all natural with no preservatives or sodium-based additives. For more than 70 years, families in the Western United States have trusted Foster Farms for the highest quality, locally raised, fresh chicken.

Editor’s Note: For high-resolution photography, recipes and tips from Foster Farms experts, please contact Karmina Zafiro at 415.392.1000 or


And now, one of the funniest scenes in television history:

Vodpod videos no longer available.





Peace out, my gobblers.

more about “WKRP Turkey Bomb Scene“, posted with vodpod

November 11, 2008 at 12:17 am

Can I have another napkin, please?

I have long lived by the axiom that the best food is food you wear. Tacos, burritos, BBQ, pizza – if it’s sloppy then it’s good. With that being said, why are restaurants so chinsy with their napkins?

When reviewing a restaurant, napkins are a big part of my early impression. Paper napkins cost you immediately. Cloth napkins are what you should provide but paper is passable at “country” style diners and the like as long is there is a dispenser on the table. No dispenser and only one paper napkin? That’s really gonna cost ya.

And why do those places who use cloth only give you one? Two napkins is not a luxury; it is a necessity, one for the lap and one for the table. Honestly, chain restaurants, you save enough money only paying servers slave wages and by importing carcinogen filled seafood to spring for two napkins per customer. Not only would it lesson the burden on the overwhelmed-underpaid server but it would be a proper gesture for the customer you are slowly poisoning with chloramphenicol.

One napkin, be it cloth or paper, is very poor customer service. If a restaurant is that cheap, what other costs are they cutting at the expense of the customer they purport to treat like you are “part of the family?”

June 10, 2008 at 3:03 am


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Stuart Reb Donald

Stuart is a celebrity chef and award winning food writer. Donald performs live cooking demonstrations and penned the cookbook Amigeauxs - Mexican/Creole Fusion Cuisine. He hosts two Internet cooking shows "Everyday Gourmet" and "Little Grill Big Flavor."



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